How it works / FAQ
Good questions.
Bidding, paying, shipping, and what liquidation actually means. Still stuck? Email hello@PLACEHOLDER.com.
Auctions & Bidding
How do the live auctions work?
Follow us on TikTok and join the Live. We show each pair on camera, call the brand, size and condition, then start the timer. Place your bid in the TikTok auction tool before it runs out. Highest bid when the clock hits zero wins the pair.
Do I need a TikTok account to bid?
Yes. Bidding happens inside TikTok Live Shopping, so you need a TikTok account with a saved payment method. Watching is free for anyone.
Can I request a size or brand?
Drop it in the chat and we will dig if we have it. Better yet, sign up for size alerts on this site and we will email you when your size and brands are lined up for a show.
Payment
How do I pay?
Payment is handled by TikTok at checkout when you win, using the card or wallet saved to your TikTok account. We never ask for card details by DM, email or text.
Shipping & Combined Shipping
Do you combine shipping?
Yes. Win multiple pairs in the same show and we pack them together whenever the platform allows it, so you are not paying shipping per pair. Details on the exact rules are shown at checkout.
How fast do you ship?
We pack and ship from Sarasota, FL, typically within 2 to 3 business days after the show. You get tracking through TikTok as soon as the label is created.
Condition & Authenticity
New in box
Unworn, original box
New, no box
Unworn, box missing or swapped
Like new
Tried on, no visible wear
Lightly worn
Minor wear, shown on camera
Store return
Returned to retail; flaws called out
What does liquidation, overstock and returns mean?
Liquidation stock is inventory retailers need gone: overstock (extra pairs that never sold), shelf pulls and customer returns. It is real, name-brand product moving through a different door, which is why prices land way under retail.
How do you grade condition?
Every pair gets one of five grades, called out loud on stream: New in box, New no box, Like new, Lightly worn, or Store return. If there is a scuff, missing lace or damaged box, we show it on camera before bidding starts.
Are the shoes authentic?
We buy from retail liquidation channels, not replica sellers. If a pair ever looks off during inspection, it does not go on the stream.
Returns
Can I return a pair?
Auction wins are final sale because the price is set live. If we got the size or condition wrong compared to what we announced, message us within 3 days of delivery and we will make it right.
Best way to learn? Watch one.
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